FAQS


Frequently Asked Questions

Do we ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, we will contact you directly. 

How long will it take for my products to reach me?

Orders are shipped within 72 hours after being placed. This are no delivery dates, since we cannot guarantee a specific day of arrival. On average it will take 1-4 weeks to arrive. In very rare cases, shipping will extend past 4 weeks based on your country and postal service hours. You can find out more on our Shipping Details page.

Do we accept PayPal?

Yes, we accept PayPal, all major credit card companies, and Apple Pay. If you have more questions, you can visit our Contact Us page for this specific matter. 

info@classicocristallo.com 

Will my items be delivered in one package?

If you order multiple items, it is very unlikely that they will be shipped in a singular package. We have a number of different design houses and distribution centers in different parts of the world, and not all accessory items ship from the same place. To make sure you receive your accessories as soon as possible, we ship individual items as soon as we are able. If clothing items are packaged separately, we will give you the tracking information on each package. If you ordered multiple items but you do not receive them all at once, don't worry, the other products are on their way. If you are still worried about your order, please contact us at info@classicocristallo.com and we will be happy to look into it for you.  

Where do my items come from?

We work with a number of design houses and fulfillment centers that are located around the world. To make sure we always have the best and most affordable products, we look across the globe for talented designers to collaborate with. This means that the location of production is different for each piece of clothing. We primarily work with businesses in the USA, UK, Canada, Asia, and Australia.

What do I do if my order arrives defective/damaged?

If your item arrives defective or damaged, trash it or repurpose it as you see fit. Email us at info@classicocristallo.com, let us know what happened and include a picture of the defective item, and we will replace it. Email us for any further questions.

What currency do you accept?

Currently, all of our prices and products are in USD.

Orders

How do I buy an item/make an order?
Find the accessory you like, then click the "Add to Cart" button, and go through checkout. If you want to keep browsing for other products, keep searching and add products you like to your cart using the "Add to Cart" button. After, go to your you are done browsing, go to your "Shopping Cart" (shopping bag icon) and complete the checkout process. As soon as you complete this process, we will take care of the rest.

I’m getting an error when I’m trying to place my order, what should I do? 
First, make sure you've filled all the order details out properly, including your name, address, and payment info. Still not working? Is your order timing out? If you have a slow internet connection, it can take while for the order to submit. Try giving it more time, or try to find an area with faster a faster connection. If you are still having issues, please email us and we will respond as soon as we are able.

sales@classicocristallo.com

How do I make changes to my order?
If you've already paid for your order and need to 
change your delivery address or product size, you have 1 hour from when the purchase is made to contact us by email. Please include your order number and the changes you need to make. If you are able to email us during this 1-hour time frame, we should be able to change your delivery address or sizes.

sales@classicocristallo.com

How do I cancel my order?
If you need to cancel an order, please contact us by email within 1 hour of the purchase, as we are unable to change the status of the order once it has left our distribution center.

sales@classicocristallo.com

I made multiple orders, can I combine them? 

Unfortunately, we cannot combine separate orders after they have been submitted. We also cannot guarantee that multiple items on a singular order will be packaged together. We have a number of different design houses and distribution centers in different parts of the world, and not all accessories will come from the same place. To make sure you receive your accessories as soon as possible, we ship individual items as soon as we are able. If products are packaged separately, we will give you the tracking information on each package. If you ordered multiple items but you do not receive them all at once, don't worry, the other pieces are on the way.

WHAT IF I DON'T WANT TO RECEIVE PROMOTIONAL EMAILS?

From time to time, you will receive program-related emails from us. If you'd prefer to not receive these emails, click the 'Unsubscribe' button when you receive your next email from us.

Why was I refunded?

In most cases, this will never happen. However, there are a few instances where a certain product is selling too fast, multiple orders come in at once, and your order gets mixed up in the system. If your order was refunded, this is the most likely case. Please let us know if that happens and we will send you a discount code for your next order!

sales@classicocristallo.com

Will you restock? (‘Out of Stock - Sold Out’ Trouble)

Almost everything on our site is limited edition. In rare cases, items are restocked. If you find a style you like, get it while you can because it may never return. If you have any more questions about this, please email us.

info@classicocristallo.com

Will my order be tracked?

Yes! No matter where you live, your order will be tracked so you can keep tabs on your new items. In rare cases, packages may not have a tracking number. If you happen to be involved in one of those instances, please contact us.

info@classicocristallo.com 

Note: There are some countries (ex. Germany) that do not allow us to have a tracking code. If you are in one of those countries, we apologize for the inconvenience. Please email us if you have any questions. 

How do I track my order?

You can check the status of your order at any time by visiting our Track My Order Page and entering your order number and email.

What does being processed mean? 

We have received your order and are preparing it for shipment.

More Questions?

Check our Contact Us Page

info@classicocristallo.com