Refund Policy


Refunds & Exchanges

Our refund policy lasts 7 days. If 7 days have gone by since your item arrived at your doorstep, unfortunately, we can’t offer you a refund.

Due to the nature of our business and the brands we work with to bring all of our amazing customer's great deals, all sales are final (In other words, sadly we do not accept returns). However, if you have not received your product within 60 days of ordering (This is usually never the case unless our warehouses run out of stock), we will happily refund your purchase. If your item is defective, damaged, or any other problems occur with the item, trash it or do as you please with the item, we will send you a replacement immediately! Email us at sales@classicocristallo.com for any further questions, we love hearing from our customers!

Damaged Items: 
As stated above damaged items qualify for a total refund. Simply send us a picture of the damaged product. Then to complete your refund, we require a receipt or proof of purchase.

Non-returnable items: 
Gift cards

Free Items

Unfortunately, we do not offer any refunds for free items. 

Please do not send your refunded purchase back to the manufacturer.

Refunds: 
We will send you an email to notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds: 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@classicocristallo.com.

Promotional items: 
We will attempt to refund any items on sale, if an item you bought was a free gift with purchase, unfortunately, we cannot give you a refund. If you have any questions then email us at sales@classicocristallo.com.

Exchanges:

To begin the exchange process send us an email at sales@classicocristallo.com and after confirmation from us send the item you wish to exchange to the address below. Please do not send the purchase back to the manufacturer.

 

If you are shipping an order over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. We will try to get it to you as soon as possible.

Address:

PO Box 30037, Flagstaff, AZ, 86003

For more questions on this contact us at sales@classicocristallo.com.

Gifts: 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.